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Up-Selling & Cross-Selling

Up-Selling & Cross-Selling

Companies with diversified portfolio pay a lot of attention to selling multiple products and services to a customer. Up-selling and cross-selling KPI’s constitute a big part of sales targets. However, they are not easy to achieve, let alone overachieve.

How to sell multiple products or services to a customer, who wants to buy just one article? How to retain dissatisfied customers, solve their complaint, up-/cross-sell and make him happy? How to win back a customer who turned to your competition?

This workshop will provide know-how, hands-on experience and useful tools for every sales agent who is expected to overachieve. Verified in real life!

ADIZ d.o.o.

10040 Zagreb, Hrvatska
Križnog puta 60 (ulaz iz Ciglenečke ulice)

Tel: +385 1 2853 836
Fax +385 1 2853 836
E-mail: adiz@adiz.hr